Owners meet your brand in the app, at the call center and in the dealer's email. FluentC makes warning lights, maintenance and parts read the same in every language and every channel.
Call-center botSu próximo servicio es en 500 millas.
Dealer email agentSu próximo servicio es en 500 millas.
Three agents, one translation. Illustrative example.
Agent flows
Two automotive flows, and where FluentC fits.
Example flows, not customer stories. The steps and text are illustrative.
Flow 1
Owner Q&A and service scheduling
An agent answers owners from the manual and books service, in the owner's language.
Owner question
Service agent
Manual and VIN lookup
FluentC, both ways
Booking
Each agent on its own
The app, the call-center bot and the dealer email each describe the same warning light differently.
With FluentC in the loop
Warning-light and maintenance wording is identical across the app, the bot and the dealer email.
Owners ask and read in their own language.
Real-time inside the conversation.
Flow 2
Parts catalog and service bulletins
Catalog rows and revised bulletins are translated in bulk for every dealer portal.
Catalog rows
Batch job
FluentC
Dealer portals
Updates
Each agent on its own
Every bulletin revision re-translates everything, and part names drift between portals.
With FluentC in the loop
Revised bulletins translate only the changed lines.
Part names stay consistent across catalogs and portals.
Up to 50,000 rows per request.
Running several agents?
The same words, from every agent.
When each agent translates for itself, the same sentence turns up in several versions. With FluentC in the loop they all return one translation, whichever model is behind them.
